Delivery Method

Digital Delivery

All Coch.AI products are delivered exclusively online through our website, https://www.coch.ai/. Once your purchase is completed, you will receive an email confirmation containing instructions on how to access your purchased services. No physical shipment is involved in our delivery process.

Access to Services

Immediate Access

Upon successful completion of your purchase, you will gain immediate access to the SaaS products and services you have subscribed to. The access details, including any necessary login credentials, will be provided in the confirmation email.

Account Setup

If you are a new user, you will be required to set up an account on our platform. Instructions for account setup will be included in the confirmation email. If you encounter any issues during the setup process, our support team is available to assist you.

Delivery Confirmation

Email Notification

A confirmation email will be sent to the email address provided during the purchase process. This email will serve as proof of purchase and will include all necessary information to access your subscription.

Access Issues

If you do not receive the confirmation email within 24 hours of your purchase, please check your spam or junk folder. If the email is still not received, contact our support team at support@coch.ai for assistance.

Subscription Renewals

Automatic Renewals

For subscription-based services, your access will be automatically renewed according to the terms of your subscription plan. You will receive a notification email prior to the renewal date, along with any relevant updates or changes to the service.

Cancellation

If you wish to cancel your subscription, you may do so by following the instructions provided in the confirmation email or by contacting our support team. Please refer to our Cancellation and Refund Policy for more details.

Support and Assistance

Our dedicated support team is available to assist you with any questions or issues related to the delivery of our services. You can reach out to us via email at support@coch.ai or through our website’s contact form.

Response Time

We strive to respond to all inquiries within 24 hours. However, response times may vary based on the volume of inquiries and the nature of the issue.

Changes to this Policy

Coch.AI reserves the right to modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our delivery practices.

Contact Us

If you have any questions or concerns about this Shipping and Delivery Policy, please contact us at:

Coch.ai Support Team

Email: support@coch.ai

Website: https://www.coch.ai/

Thank you for choosing Coch.AI. We are committed to providing you with the best possible service and support.